As the first team member tried to check in at the ticket counter, she was questioned about a visa as this was necessary to travel to Kenya…consternation, consternation! Finally, the ticket agent admitted an entry visa could be purchased in Nairobi. Then the clerk said, “There’s no ticket for you!” After explaining that our tickets were scheduled for Thursday but that flight was cancelled due to icy conditions and rescheduled for Saturday, the ticketing agent “found” the ticket reservations and the rest of the group went through much more smoothly.